Refund policy

Prime Cuts Bodybuilding – Refund & Replacement Policy
Last updated: May 2026

Our Commitment to You

Prime Cuts Bodybuilding has been proudly serving bodybuilding fans for over 40 years. Our core promise is simple:

We always make sure you get what you ordered.

If there is ever an issue with your order not arriving, arriving damaged, or not matching what you purchased, we will work with you to make it right, including resending your order where appropriate.

Eligibility for Refunds and Replacements

Because we primarily sell physical DVDs and bodybuilding media, we handle each case carefully. You may be eligible for a refund or replacement if:

  • Your order does not arrive within the stated delivery timeframe for your region

  • Your order arrives damaged

  • You receive the wrong item(s) compared to what you ordered

We reserve the right to verify the situation (for example, by asking you to confirm your shipping address, provide photos of damage, or allow extra time for customs delays) before issuing a refund or replacement.

Orders Not Received (Lost or Seriously Delayed)

If your order has not arrived within the estimated delivery window listed in our Shipping Policy:

  1. Please contact us with your order number, name, and shipping address.

  2. We will review the order and the time elapsed since shipment.

  3. Once we confirm that a reasonable delivery period has passed, we will re‑send your order at no additional cost to you.

In most cases, our first step will be to re‑send the order, in line with our long‑standing commitment that you get what you ordered.

Damaged or Incorrect Items

If your order arrives damaged or you receive incorrect items:

  1. Contact us within 14 days of receiving your order.

  2. Provide your order number and brief details of the issue.

  3. For damaged items, please include clear photos of:

    • The packaging (envelope)

    • The DVD holder

    • The disc(s) showing the damage

Once we review your claim, we will either:

  • Re‑send the same item(s) at no additional cost; or

  • Offer an appropriate alternative (e.g., replacement title or store credit) if the original item is no longer available.

Refunds to your original payment method may be provided at our discretion if a replacement is not practical.

Change of Mind

Because our products are media items that can be easily copied and are shipped at a low cost in lightweight packaging, we generally do not offer refunds for change of mind after an order has been processed and shipped.

However, we want happy, long‑term customers. If you have a special situation, please contact us and we will review it on a case‑by‑case basis. In some cases, we may offer store credit or exchange options at our discretion.

Order Cancellations

  • If you contact us before your order has been dispatched, we will make reasonable efforts to cancel it and provide a full refund.

  • If your order has already been shipped, it may not be possible to cancel. In that case, the order will be handled under the standard Refund & Replacement Policy above.

How Refunds Are Processed

When a refund is approved:

  • Refunds are usually issued to the original payment method used at checkout.

  • Processing times may vary depending on your payment provider or bank, but typically take 5–10 business days after we have processed the refund.

We are not responsible for any delays caused by your bank, credit card company, or payment service.

Customer Responsibilities

To help us honour our “you always get what you ordered” promise, please:

  • Ensure your shipping address is complete and accurate when placing an order.

  • Keep an eye on the estimated delivery timeframe in our Shipping Policy.

  • Contact us promptly if there is any issue (non‑delivery, damage, or incorrect items), and provide the information we request so we can resolve it quickly.

If an order is returned to us due to an incorrect or incomplete address, we will contact you. Reshipping may incur an additional shipping fee in some cases.

Contact Us

If you have any questions about this Refund & Replacement Policy, or need help with an order, please contact Prime Cuts Bodybuilding using the contact details provided on our website and include your order number for faster assistance.